Privacy Policy
Centre Canin La Patte Champêtre (“La Patte Champêtre”) respects the privacy of all users of the Centre Canin La Patte Champêtre website and of any other website operated by Centre Canin La Patte Champêtre (hereinafter the “Website”), and undertakes to protect it in accordance with this Privacy Policy. Users may be legal persons, corporations, businesses or individuals.
Every User is deemed to have read, accepted and acknowledged the validity of the Privacy Policy. If a User does not accept the terms of the Privacy Policy, they must stop using it. Centre Canin La Patte Champêtre may modify the Privacy Policy at any time and without notice. Users are asked to check regularly whether the Privacy Policy has been modified. Users are deemed to have accepted the changes to the Privacy Policy if they continue to use the Website or the Points Patte Champêtre rewards program after the changes are published.
This Privacy Policy explains how Centre Canin La Patte Champêtre handles the information collected through Users’ activities on the Website and through the Points Patte Champêtre rewards program.
Types of information collected
Centre Canin La Patte Champêtre collects two types of information about Users: personal information and non-personal information.
This information is collected in particular when the User:
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- enters a contest or a promotion;
- joins the Points Patte Champêtre program;
- requests information about Centre Canin La Patte Champêtre’s products and services;
- sends Centre Canin La Patte Champêtre their comments or suggestions;
- submits a job application;
- browses the Website;
- purchases products or services.
Collection of personal information on the Website
In operating the Website, Centre Canin La Patte Champêtre may collect personal information about Users.
“Personal information” means information that makes it possible to identify individuals, such as their name, contact details, address, email address, telephone number, invoice number, financial information, and so on. Centre Canin La Patte Champêtre collects personal information when Users consent to provide it at the time they register for a Centre Canin La Patte Champêtre service, in particular when they choose to subscribe to a newsletter, become members of the Points Patte Champêtre rewards program, purchase products or services, or make a request through the Website. Centre Canin La Patte Champêtre may also receive personal information from its business partners or other third parties, provided those third parties confirm that the User has authorized them to share that information.
Use of personal information
Centre Canin La Patte Champêtre takes the personal information of everyone it interacts with seriously. Centre Canin La Patte Champêtre limits the collection of personal information to the strict minimum required to conduct its activities.
Only authorized Centre Canin La Patte Champêtre staff have access to personal information. These employees are informed by Centre Canin La Patte Champêtre of their obligation to maintain the confidentiality of this personal information.
Centre Canin La Patte Champêtre may use the personal information collected on the Website or through the Points Patte Champêtre program for the following purposes:
- to provide the products, services or information requested by Users, to communicate with them in order to answer a question, for internal quality assurance purposes, or to manage the quality of the information provided through the Website;
- to inform Users about news, updates, information and special offers regarding Centre Canin La Patte Champêtre’s products and services, it being understood that these electronic messages are sent in accordance with anti-spam legislation and that the User may, at any time, ask Centre Canin La Patte Champêtre to remove their email address from its electronic mailing list;
- Centre Canin La Patte Champêtre may also use personal information if it has reasonable grounds to believe it may be useful in an investigation into a breach of a federal, provincial or foreign law, or to protect or defend a legal interest.
Retention of personal information
Centre Canin La Patte Champêtre limits the collection of personal information to the strict minimum required to conduct its activities.
At a User’s request, Centre Canin La Patte Champêtre may erase from its records all personal information relating to Points Patte Champêtre once the User’s membership in the Points Patte Champêtre program has ended. The User must contact Centre Canin La Patte Champêtre’s customer service by email for this procedure.
Disclosure of personal information
Centre Canin La Patte Champêtre undertakes not to make public, sell, rent or share personal information with anyone.
Centre Canin La Patte Champêtre will disclose personal information to third parties only in the following cases:
- the User has expressly authorized Centre Canin La Patte Champêtre to disclose the information provided for a specific purpose;
the third parties in question act on behalf of Centre Canin La Patte Champêtre as agents or as suppliers of goods or services, and the information is disclosed to them solely for the purpose of improving the delivery of Centre Canin La Patte Champêtre’s services. These third parties must comply with strict contractual conditions requiring them to maintain the confidentiality of all information and to use it only for purposes related to the supply of Centre Canin La Patte Champêtre’s services and products; - in accordance with the conditions applicable to a Centre Canin La Patte Champêtre service or to the sale of products, in order to facilitate the delivery of that service or the sale of the products, in particular to meet legal requirements;
- if Centre Canin La Patte Champêtre is required to provide personal information in response to a duly issued court order, a subpoena to produce documents, an investigation by the authorities, or where otherwise required by law. Centre Canin La Patte Champêtre also reserves the right to report to law enforcement authorities any activity that Centre Canin La Patte Champêtre believes, in good faith, to be unlawful. Centre Canin La Patte Champêtre may disclose certain personal information where it considers such disclosure reasonably necessary to protect the rights, property and safety of third parties as well as those of Centre Canin La Patte Champêtre or its Users.
Security of personal information
The security and protection of personal information is important to Centre Canin La Patte Champêtre. Centre Canin La Patte Champêtre takes reasonable technical, contractual, administrative and physical measures to protect personal information. While it is impossible to guarantee 100% protection, and Centre Canin La Patte Champêtre cannot be held liable in the event of theft, unlawful use, unauthorized disclosure, loss, alteration or destruction of personal information by a third party, Centre Canin La Patte Champêtre has adopted rigorous methods that meet strict security standards to ensure the protection of personal information.
Centre Canin La Patte Champêtre employees who have access to this information may use it only in accordance with the principles set out in this Privacy Policy and with applicable legislation and regulations.
Access to personal information and changes
Users may access their own personal information in order to review, update or modify it by visiting Centre Canin La Patte Champêtre.
Minors
Centre Canin La Patte Champêtre takes the necessary precautions to comply with applicable laws regarding the privacy of minors. The content of the Website is intended for a general audience and not for minors. Centre Canin La Patte Champêtre therefore does not seek to collect the personal information of minors without the verified consent of those holding parental authority, or otherwise as permitted by law. If, however, you believe that Centre Canin La Patte Champêtre is doing so, please let us know.
Collection of non-personal information
In operating the Website, Centre Canin La Patte Champêtre may collect non-personal information about Users.
“Non-personal information” means information such as the Internet domain name (for example, “xyzcompany.com”) and the Internet protocol address (IP address) used to access the Website, the date and time of the visit, the pages visited, the type and version of the browser or operating system used by a User, as well as the website the User has just come from and the one they subsequently visit. Aggregate information, such as demographic statistics about Users, the number of visitors and the average time spent on the Website, is also considered non-personal information.
Centre Canin La Patte Champêtre collects or obtains non-personal information in the course of operating the Website. For example, when a User chooses to visit the Website, the web servers may automatically collect non-personal information provided through the browser or stored in a cookie or any other digital marker.
Use of non-personal information
Centre Canin La Patte Champêtre uses non-personal information to track use of the Website and improve its operation, carry out statistical analyses of the overall characteristics and behaviours of Users, measure demographic variables and Users’ interests in specific products and services, describe its products and services to third parties and potential business partners, and determine how and where Centre Canin La Patte Champêtre’s resources can be allocated most effectively. No personal information is disclosed as part of such activities.
This non-personal information is necessary for Centre Canin La Patte Champêtre to gather the information required to count the number of visitors, the most visited pages, the technology used by the Website’s audience, referring sites and Users’ country of origin.
Cookies are pieces of information sent to a User’s computer when they visit a website. They are saved, temporarily or permanently, on the hard drive, leaving a record of the visit. This may include information such as the date and time of the User’s last visit, and so on. Cookies can also improve the online experience by saving browsing preferences for a specific website.
The cookie files stored on the hard drive are harmless and can be read and deleted at any time, so the User has full control over them. This information makes it possible to know the total number of visitors to the Website as well as the length of visits. When a User visits the Website, a cookie is created and stored on their computer, which allows Centre Canin La Patte Champêtre to “recognize” a User each time they visit the Website.
Many major websites use cookies. Most browsers are set by default to accept them. If the User prefers, they can change their browser settings so that they are notified when a cookie is received, or so that cookies are refused. Although the User is not required to accept cookies, certain features of the Website may not work properly if the browser is set to refuse them.
Links to third-party sites
The Website may contain links to third-party sites (the “Third-Party Sites”) that will take the User away from the Website. Centre Canin La Patte Champêtre provides these links for convenience. The Third-Party Sites are not under Centre Canin La Patte Champêtre’s control, and it therefore has no control over the privacy and confidentiality practices of the Third-Party Sites. As a result, any confidential information or personal information transmitted through the Third-Party Sites is subject to the privacy policy of those Third-Party Sites. It is the User’s responsibility to review those policies in order to protect the information concerning them.
Questions, comments or suggestions
For any questions, comments or suggestions about this Privacy Policy or about Centre Canin La Patte Champêtre’s privacy practices that are not addressed in this Privacy Policy, you may contact Centre Canin La Patte Champêtre at the following email address: